Refund & Return Policy
At Savine The Label, your satisfaction is at the heart of everything we do. If your purchase isn’t quite what you expected, we’re here to help make things right. Please review our return policy below.
30-Day Return Window
You have 30 days from the date of delivery to request a return.
Return Eligibility
To qualify for a return, items must be:
• Unworn, unwashed, and unused
• In original condition with all tags and packaging attached
• Accompanied by proof of purchase (order number or receipt)
Please note: Returns sent without prior approval will not be accepted.
How to Request a Return
Email our support team at help.savinethelabel@gmail.com
If your return is approved, we’ll send you step-by-step instructions on where and how to send your item.
Return Address (Warehouse)
Zhanrun, Room 603 International Building
Longguan East Road, Longhua District
Shenzhen, Guangdong, China
Postcode: 518110
Contact: +86 15916586586
Recipient: Tang Hanpen
Return Shipping Costs
• Return shipping is the responsibility of the customer.
• We understand international returns can be costly — please see our alternative solution below.
Refunds
Once your item arrives and passes inspection, your refund will be issued to your original payment method.
• Processing time: up to 10 business days
• If more than 15 days have passed since approval, please contact us
Refunds will not be issued for items that show signs of wear, damage, or misuse.
Damaged or Incorrect Orders
If your item arrives damaged, defective, or incorrect, please email us right away with photos.
We’ll work quickly to resolve the issue for you.
Non-Returnable Items
For hygiene and safety reasons, the following cannot be returned:
• Sale items or gift cards
• Personal care items
• Custom or made-to-order pieces
• Items worn, washed, or altered by the customer
Exchange Policy
If you need a different size or style, the quickest method is to:
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Complete your return
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Place a new order once your refund has been processed
Alternative Refund Option (Keep the Item)
If returning your item isn’t practical, you may choose to keep it and receive a 15% refund of your order’s total value.
This option helps reduce international shipping waste and supports our sustainability goals. 🌿
Our Sustainability Promise
With every three orders, Savine The Label contributes to global reforestation efforts — helping offset our footprint while supporting a more conscious future.
Contact Us
For questions or support with your return:
📧 help.savinethelabel@gmail.com
Thank you for choosing Savine The Label — your trust means everything to us. 🤍